Community Guidelines

Last Updated: January 1, 2026

Be Respectful

  • Use polite and professional language
  • Respect different opinions and perspectives
  • Be patient with shop owners and delivery personnel
  • Address concerns constructively

Write Honest Reviews

  • Only review services you've actually used
  • Be truthful and accurate in your feedback
  • Focus on specific aspects of the service
  • Provide constructive criticism, not personal attacks
  • Don't post fake or misleading reviews

Prohibited Content

  • Hate speech or discrimination
  • Profanity or offensive language
  • Personal attacks or harassment
  • Sexual or inappropriate content
  • Threats or violent content
  • Spam or promotional content
  • Personal information of others
  • Copyright or trademark violations

For Customers

  • Provide accurate pickup and delivery addresses
  • Be available during scheduled pickup times
  • Communicate special requirements clearly
  • Report issues promptly and professionally
  • Pay for services as agreed

For Shop Owners

  • Provide accurate service descriptions and pricing
  • Fulfill orders promptly and professionally
  • Communicate delays or issues proactively
  • Handle customer complaints professionally
  • Maintain high service quality standards
  • Don't ask customers to remove negative reviews

Privacy and Safety

  • Don't share other people's personal information
  • Report suspicious or fraudulent activity
  • Keep payment transactions secure
  • Don't use the platform for illegal activities

Reporting Violations

  • Use the "Report" button on reviews or content
  • Provide specific details about the violation
  • Don't engage with abusive users
  • Block users if necessary

We review all reports and take appropriate action, which may include: removing content, issuing warnings, suspending accounts, or permanent bans for severe violations.

Consequences of Violations

  • Content removal
  • Temporary account suspension
  • Permanent account termination
  • Legal action for serious violations

Building a Better Community

  • Be kind and supportive
  • Share constructive feedback
  • Report violations when you see them
  • Lead by example

Contact Us

Questions about these guidelines? Contact us at: support@laundryfy.ph