Dispute Resolution Policy
Effective Date: July 23, 2026
1. Purpose
Laundryfy is committed to resolving disputes fairly, promptly, and in good faith. This Policy outlines how disputes relating to our platform and services are handled.
2. Platform Role
Laundryfy provides a platform that connects customers with participating laundry shops. Each participating laundry shop is independently responsible for the laundry services it provides, including the quality of service, order fulfillment, pricing, damaged or lost items, refunds, and customer support.
If your concern relates to a laundry order placed with a participating laundry shop, you must raise the matter directly with that laundry shop. Laundryfy is not responsible for resolving disputes arising from services provided by independent laundry shops.
3. Contact Us
If your concern relates to the Laundryfy platform, your subscription, billing, account, or other platform-related services, please contact us at:
Email: support@laundryfy.ph
Please include:
- Your full name
- Registered email address
- Transaction or order reference (if applicable)
- A description of your concern
4. Resolution Process
We will review platform-related concerns and make reasonable efforts to resolve them promptly. We may request additional information where necessary.
5. Good Faith Resolution
Both parties agree to make reasonable efforts to resolve any platform-related dispute through good-faith discussions before pursuing legal action.
6. Governing Law
This Policy shall be governed by and construed in accordance with the laws of the Republic of the Philippines.
7. Changes to This Policy
Laundryfy reserves the right to update or modify this Dispute Resolution Policy at any time. Any changes become effective immediately upon being made. Continued use of our services constitutes acceptance of the updated policy.