Return & Refund Policy
Effective Date: July 23, 2026
Thank you for subscribing to the Shop Owner Monthly Subscription offered through Laundryfy. This Return & Refund Policy explains how subscription payments, refunds, and billing issues are handled.
1. Subscription
The Shop Owner Monthly Subscription provides access to premium shop owner features within the Laundryfy mobile application for 30 days from the date your payment is successfully processed.
Subscriptions do not renew automatically. Before your subscription expires, you will receive reminders within the app notifying you that your subscription is about to expire. Renewal is optional and must be completed manually.
2. Digital Service
The Shop Owner Monthly Subscription is a digital service. Access to premium features is granted immediately after payment has been successfully processed.
Because the service is delivered digitally and becomes available immediately, subscription payments are generally non-refundable.
3. Refund Eligibility
Refunds may be granted only in exceptional circumstances, including:
- You were charged more than once for the same subscription due to a verified technical error.
- Your payment was successfully processed, but your subscription was not activated due to a verified system issue.
- A billing error occurred that is verified by Laundryfy.
- A refund is required under applicable law.
Laundryfy reserves the right to investigate all refund requests before making a decision.
4. Non-Refundable Situations
Refunds will generally not be issued for reasons including, but not limited to:
- Change of mind.
- Failure to use the subscription.
- Business closure, inactivity, or temporary suspension of operations.
- Purchasing the subscription by mistake.
- Dissatisfaction with features that were accurately described before purchase.
- Failure to renew the subscription before it expires.
- Partial use of the subscription period.
5. Expired Subscriptions
Once your subscription expires, access to premium shop owner features may be suspended until a new subscription is purchased.
Expired subscriptions cannot be extended, credited, or refunded.
6. Billing Issues
If you believe you were charged incorrectly or experienced a billing issue, please contact us as soon as possible and provide:
- Your registered account email address.
- Transaction or payment reference.
- Date of payment.
- A description of the issue.
We will investigate the matter and respond within a reasonable timeframe.
7. Service Availability
Laundryfy strives to provide reliable service. However, temporary interruptions caused by scheduled maintenance, internet connectivity issues, device problems, third-party service disruptions, force majeure events, or circumstances beyond our reasonable control do not automatically qualify for a refund.
8. Fraud and Abuse
Laundryfy reserves the right to deny any refund request where there is evidence of fraud, abuse, unauthorized payment disputes, or attempts to obtain refunds after substantially benefiting from the subscription.
9. Changes to This Policy
Laundryfy reserves the right to update or modify this Return & Refund Policy at any time. Any changes will become effective immediately upon being made. Continued use of the subscription after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Return & Refund Policy or wish to report a billing issue, please contact us:
Laundryfy Support
Email: support@laundryfy.ph
We will review eligible requests as promptly as reasonably possible.