Terms of Service

Last Updated: August 4, 2026

Operator of the Platform

Laundryfy ("Laundryfy," "we," "our," or "us") is operated by Laundryfy Laundry Services. References to "Laundryfy," "we," "our," or "us" throughout these Terms of Service refer to Laundryfy Laundry Services.

Agreement to Terms

By accessing and using Laundryfy, you agree to be bound by these Terms of Service, the Philippine Data Privacy Act of 2012 (RA 10173), the Consumer Act of the Philippines (RA 7394), Internet Transactions Act (RA 11967) and all other applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this application.

Description of Service

Laundryfy provides a technology platform that enables users to discover nearby laundry shops, place and track laundry orders, communicate with participating shops, and submit reviews and ratings. Laundryfy may operate its own laundry shops while also allowing independent third-party laundry shops to offer their services through the app. Depending on the shop selected by the user, laundry services may be provided either by Laundryfy or by an independent third-party laundry shop.

User Accounts

You agree to:

Provide accurate and complete information.
Maintain the security of your account credentials.
Notify us immediately of any unauthorized access to your account.
Be at least 18 years old (or the legal age in your jurisdiction).
Understand that your personal information will be collected, used, and processed in accordance with our Privacy Policy and applicable data protection laws.

Orders and Payments

By placing an order through the app, you are entering into a service agreement with the selected laundry service provider.

If you select a Laundryfy-operated shop, Laundryfy will provide the laundry services.
If you select an independent third-party laundry shop, the service agreement is between you and that third-party laundry shop.

Prices, promotions, payment terms, and service availability are determined by the respective laundry service provider unless otherwise stated within the app.

For orders fulfilled by independent third-party laundry shops, Laundryfy acts solely as a technology platform facilitating the transaction and is not the provider of the laundry services. The third-party laundry shop is solely responsible for fulfilling the order, including the quality, timeliness, pricing, and outcome of its services, except where applicable law provides otherwise.

All users and shops are responsible for complying with applicable Philippine laws, including consumer protection and anti-money laundering regulations.

Lost or Damaged Laundry

Claims relating to lost, damaged, delayed, or improperly cleaned laundry should be directed to the laundry service provider that fulfilled the order.

For orders fulfilled by a Laundryfy-operated shop, Laundryfy will handle such claims in accordance with applicable law and our policies.
For orders fulfilled by an independent third-party laundry shop, that shop is primarily responsible for resolving such claims. Laundryfy may, at its discretion, assist in facilitating communication between users and the shop but is not responsible for resolving or compensating claims arising from services provided by independent third parties, except where required by applicable law.

High-Value Items and Customer Responsibility

Laundryfy is intended for ordinary household laundry and is not designed for the cleaning or handling of luxury, designer, collectible, irreplaceable, or other high-value items.

Customers must not submit any clothing or other laundry that has a combined estimated value exceeding ₱10,000, unless the selected laundry service provider has expressly agreed in writing before the order is accepted.

Customers are solely responsible for ensuring that their laundry does not contain cash, jewelry, watches, electronic devices, documents, keys, or any other valuables or personal belongings. Customers must also disclose any garments requiring special care, including dry-clean-only items, delicate fabrics, leather, suede, fur, garments with embellishments, or items with special handling instructions.

If a customer submits prohibited or undisclosed high-value or special-care items without prior written approval, the customer acknowledges that such items are submitted at the customer's own risk. Nothing in this section excludes or limits any liability that cannot be excluded or limited under applicable Philippine law.

Prohibited Items

Customers represent and warrant that all laundry submitted through Laundryfy is lawful to possess, transport, and process, and does not contain any prohibited, restricted, dangerous, or hazardous items.

Without limitation, customers must not include:

Illegal drugs, controlled substances, or drug paraphernalia;
Firearms, ammunition, explosives, fireworks, weapons, or weapon components;
Flammable, combustible, corrosive, toxic, radioactive, biohazardous, or otherwise hazardous materials;
Cash, currency, negotiable instruments, jewelry, watches, precious metals, gemstones, electronic devices, storage media, passports, government-issued identification, confidential documents, keys, or other valuables;
Stolen, counterfeit, or unlawfully possessed property;
Any item whose possession, transportation, handling, or processing violates applicable law; or
Any other item that may reasonably pose a risk to the safety of persons, property, equipment, or the operations of Laundryfy or the applicable laundry service provider.

Customers are solely responsible for inspecting all garments, bags, pockets, and containers before submitting an order and for removing all prohibited items and valuables.

If Laundryfy or the applicable laundry service provider reasonably believes that an order contains a prohibited, unlawful, dangerous, or hazardous item, Laundryfy or the service provider may, without prior notice and to the extent reasonably necessary:

Refuse to accept or continue processing the order;
Suspend, delay, cancel, or terminate the affected order;
Isolate or secure the affected items to protect persons or property;
Open, inspect, or otherwise examine the affected laundry only to the extent reasonably necessary to verify the suspected presence of a prohibited item, protect safety, comply with applicable law, or preserve evidence;
Report the matter to law enforcement, emergency responders, or other competent government authorities where required or permitted by applicable law; and
Cooperate with any lawful investigation or legal process.

The customer shall be solely responsible for, and shall indemnify and hold harmless Laundryfy, its affiliates, officers, employees, contractors, agents, partner laundry shops, and service providers from and against any claims, liabilities, damages, losses, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to the customer's inclusion of any prohibited item, except to the extent caused by Laundryfy's own negligence, fraud, willful misconduct, or any liability that cannot be excluded or limited under applicable law.

Nothing in this section shall be construed to require Laundryfy or any laundry service provider to inspect every order or to assume responsibility for discovering prohibited items before, during, or after processing.

User Conduct

You agree not to:

Post false, misleading, fraudulent, or defamatory reviews or content.
Harass, threaten, abuse, or impersonate other users, shop owners, or third parties.
Upload or transmit content that is unlawful, offensive, harmful, or infringes the rights of others.
Attempt to gain unauthorized access to the app, its servers, or other users' accounts.
Interfere with or disrupt the operation, security, or functionality of the app.
Use the app for any unlawful, harmful, deceptive, or fraudulent purpose.
Use automated tools, bots, or scripts to access or interact with the app without our written permission.
Use the app for commercial purposes other than its intended use without our prior written consent.
Violate any applicable local, national, or international laws, including the Cybercrime Prevention Act of 2012 (RA 10175).

Violation of these Terms may result in the suspension or termination of your account and any other legal remedies available to us.

Reviews and User Content

By submitting reviews, comments, photos, or other content through Laundryfy, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute such content for the purpose of operating, improving, and promoting the app. You represent that you own or have the necessary rights to submit such content. We reserve the right, but are not obligated, to remove content that violates these Terms or applicable law.

Please refer to our Community Guidelines for more details on acceptable content.

Shop Owner Responsibilities

Provide accurate service information and pricing
Fulfill orders in a timely and professional manner
Comply with all applicable business laws and regulations
Handle customer data responsibly and securely
Resolve disputes with customers directly and professionally
Maintain all licenses, permits, and registrations required to legally operate their business.
Cooperate with Laundryfy in responding to customer complaints, disputes, refund requests, and investigations relating to services provided through the app.

These responsibilities apply to all laundry service providers using the app, including Laundryfy-operated shops where applicable.

Commission, Fees, and Settlement

By registering, subscribing, or continuing to operate a Laundry Shop on the LaundryFy Platform, you acknowledge and agree that LaundryFy is entitled to charge commissions, platform fees, service fees, settlement fees, payment processing fees, transaction fees, and any other applicable charges for orders, transactions, subscriptions, or services facilitated through the Platform.

The applicable commission rate, fee amount, calculation method, settlement process, settlement schedule, payment terms, billing cycle, settlement thresholds, and other financial policies are determined solely by LaundryFy and may vary between laundry shops at LaundryFy's sole discretion.

LaundryFy reserves the right, at any time and in its sole discretion, to establish, modify, increase, decrease, replace, suspend, waive, or discontinue any commission rate, fee, charge, calculation method, settlement process, settlement requirements, billing procedure, payment terms, or other financial policies governing the use of the Platform. Such changes may apply generally or only to specific laundry shops, subscription plans, geographic areas, promotions, or other classifications determined by LaundryFy.

Laundry shops are solely responsible for paying all commissions, fees, charges, and other amounts due to LaundryFy through the settlement process provided by the Platform. Failure to pay outstanding amounts may result in restrictions on the laundry shop account, including suspension of the ability to accept new orders, suspension or termination of Platform access, or any other remedies available to LaundryFy under these Terms or applicable law.

All commissions, fees, and charges paid to LaundryFy are non-refundable except where required by applicable law.

Intellectual Property

All content, features, and functionality of Laundryfy are owned by us and protected by copyright, trademark, and other intellectual property laws of the Philippines and international treaties. You may not copy, modify, or distribute our content without permission.

Nothing in these Terms grants you any ownership rights in Laundryfy's trademarks, logos, software, or other intellectual property.

Disclaimer of Warranties

Laundryfy is provided on an "as is" and "as available" basis. We do not guarantee that the app will always be available, uninterrupted, secure, or error-free. We make no warranties, express or implied, regarding the availability, reliability, or suitability of the app. Any warranties relating to laundry services are provided, if at all, by the laundry service provider that fulfills the order and only to the extent required by applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Laundryfy, its owners, affiliates, employees, and partners shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or relating to:

Services provided by independent third-party laundry shops;
Loss of or damage to laundry items resulting from services provided by independent third-party laundry shops;
Delays, cancellations, or service interruptions;
Disputes between users and laundry shops;
Errors, inaccuracies, or temporary unavailability of the app; or
Any loss of profits, revenue, data, or business opportunities.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable Philippine law.

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Laundryfy, its owners, affiliates, employees, directors, officers, partners, agents, successors, and assigns from and against any claims, demands, actions, liabilities, damages, losses, judgments, settlements, fines, penalties, costs, and expenses (including reasonable legal fees and costs) arising out of or relating to:

Your access to or use of the app;
Your violation of these Terms of Service or any applicable law or regulation;
Your violation of the rights of any third party;
Any content or information you submit, upload, post, or otherwise make available through the app; or
Your negligence, fraud, misconduct, or other unlawful acts or omissions.

Nothing in this section requires you to indemnify Laundryfy for claims arising solely from Laundryfy's own negligence, fraud, willful misconduct, or violation of applicable law. This indemnification obligation applies only to the extent permitted by applicable law.

Termination

We may suspend or terminate your account at any time for violations of these terms, for non-compliance with Philippine law, or for any other legitimate business or legal reason. You may also delete your account at any time through the app settings. Apple and other third-party platforms may also suspend or remove your access in accordance with their policies.

Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we do, we will revise the "Last Updated" date at the top of these Terms. Any changes become effective upon posting the updated Terms of Service within the app or on our website. Your continued use of the app after the updated Terms are posted constitutes your acceptance of the revised Terms.

Entire Agreement

These Terms of Service, together with our Privacy Policy and any other policies expressly incorporated by reference, constitute the entire agreement between you and Laundryfy regarding your use of the app and supersede all prior or contemporaneous agreements, communications, and understandings relating to the subject matter.

Force Majeure

Laundryfy shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, floods, typhoons, earthquakes, fires, pandemics, internet or telecommunications outages, labor disputes, government actions, or other force majeure events.

Governing Law

These Terms of Service are governed by the laws of the Republic of the Philippines. Any dispute arising out of or relating to these Terms shall be brought before the courts of competent jurisdiction where Laundryfy's principal place of business is located, unless otherwise required by applicable law.

If you have questions about these Terms of Service, please contact us at: support@laundryfy.ph

Consumer Support and Complaints

Laundryfy is committed to providing a fair and transparent experience for all users. If you have concerns, complaints, or disputes regarding the app or a transaction, you may contact us through our customer support channels.

For transactions involving independent third-party laundry shops, Laundryfy may assist in facilitating communication between the customer and the shop to help resolve concerns. However, the third-party laundry shop remains primarily responsible for the services it provides.

You may contact us at:

Email: support@laundryfy.ph

Apple App Store Notice

This app is distributed via the Apple App Store. You acknowledge that Apple is not a party to these terms and is not responsible for the app or its content. In case of any conflict between these terms and Apple’s policies, Apple’s policies shall prevail for iOS users. You agree to comply with all applicable Apple App Store terms and conditions.